Major duties: - The prime duty of a CRM manager is to supervise the customer service representatives’ team to ensure that all the customers receive immediate service as soon as possible. - To handle all the inquiries and requests of customers to resolve the problems swiftly by using phone, the internet, email, or in person to address directly the customer issues. - Determine an appropriate suitable course of action in case of uncommon situastion. - To oversee that all the laws and standard measures are followed while dealing with customers. - Handling vendor problems, preparing sales plans, communicating internal information to upper management, coordinating employee activities, reconciling data, and researching ways to ameliorate service.

Dealer start up main participant: - New dealership prospecting to efficiently increase the dealer raing and customer database; - Complete monitoring of the workshops on the development stage and after operation starts; - Porsche Service Stantards introduction; - Software developmet; - Dealer Management System study and update in accordance with business development; - Team building, create and maintain team spirit, motivation schemes adaptation and implementation. - Performance reporting; - Work with complex technical issues; - Work with complex conflict situations; - Formation of warehouse stocks; - Enhance organization reputation by accepting ownership for accomplishing new and different requests; - Exploring opportunities to add value to job accomplishments; - Control and maintain internal procedures and policies to ensure the smooth and transparent handling of all business processes. - Wokring as service advisor if needed.

Initiate automotive services and repairs by ascertaining performance problems and services requested to the PORSCHE Center; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records; techinacl and maintance consultation to aftersales service customers; operative interaction between the shop foreman and the warranty specialist, approval of additional works, duration and cost of the work at both the receiving vehicle and in the course of work, tracking the process of repairing the vehicle, control the completeness and quality of work performed, maintaining the customer base and long-term relationship with clients.

Customers' consultation in technical maintaince and car repair, document management and reception in the car repair, approval of additional works, issuance of a car after the work performed, monitoring the progress of the car repair, work with warranty issues and complaints.

Consulting in showroom and by phone, test-drives, clients database management, conclusion of a contract and subsequent support in drawing up a car documents, installing extra equipment, insurance and credit, registration of car. All functions are done according "Nissan Motor Rus" standards.

Development of traffic safety measures, investigation of accidents concerning traffic safety; delivering lectures on protection of labor and traffic safety; participation in projects, making orders in traffic safety field, safety techniques compliance monitoring in manufacturing process, instruction of personell in safety techniques, close the accounts for government service, planning of mostly safe routes for transport, coordination with insurance companies

Transport routs organization; considering cargo type; road and access expressway inspections; development of fuel economy strategies; control of vehicle fleet and contract specifications; vehicle fleet aftersales service management.

Searching clients; meeting and negotiating with clients; organizing meetings between clients and agency management, potential customer information gathering; agreement support.

"Cars and car economy"., engineer

Porshe Global Сertification System, Porsche Ambassador Level

Porshe Global Сertification System, Porsche Certified Service Advisor