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Female, 44 years, born on 9 December 1980
Moscow, willing to relocate (Canada, USA, France, Czech Republic, Japan), not prepared for business trips
Customer Care Manager/Sales Project manager
1 500 $ in hand
Specializations:
- Sales manager, account manager
Employment: full time
Work schedule: full day
Work experience 22 years 8 months
September 2004 — currently
20 years 11 months
PROMA RU/Russian Trade delegates of PROMA-group (Czech republic), Moscow
Call-Center Supervisor
Operative management of the operators’ section of Business Development Department (5 managers – they are communication operators and clients and partners interaction operators): regular planning of activity, conducting the regular reporting about work results, hiring and training of the personnel
The control of operators interaction over new both current clients and partners of the company, observance of all established standards of dialogue and operative granting of all necessary information needed (about company assortment production, presence of the goods in a warehouse, cooperation conditions and the order of interaction)
Maintenance of operative reception and processing of orders by phone, accounts exhibiting (1 С) and the control of its payment according to the authorized procedure of accounts support
The calculation of daily money resources from clients and partners, the control of reservation of the goods over a warehouse and preparation for shipment according to the payment made, informing the clients about the date of shipment readiness
Client’s claims stock-taking and reception, documentary registration and starting the procedure of their controlling, supervising of the client base of managers support and the performance of personal sales plans
Assistance to managers of direct sales and partners as an assistant (fax and e-mail distribution to potential clients, preparation and sending of daily correspondence to the clients, preparation and the contracts signing, contact with clients on the common questions of interaction)
Maintenance of effective interaction of employees of Business Development Department with other divisions of the company: the warehouse, the logistic department, the technical center, the accounts department, the legal service
August 2003 — September 2004
1 year 2 months
Radio MAXIMUM, Moscow
Coordinator of Advertising Department
Operative accompaniment and management of clients’ data
Mediaplanning
Creation of business offers and presentations for current and new clients
Control and preparation of all paper-work in the company (business correspondence, contracts’ signing, etc.)
July 2002 — February 2003
8 months
Exclusive Department of Johnson&Johnson Company, Moscow
Merchandiser
Promotion of Johnson & Johnson products in big trade markets in attaching territory
Control over the standards of products’ placement in supermarkets (design and layout of the product)
Placement of advertising material in shops and renewing it periodically.
Supervision of storage remains and supply of the demanded level.
Management of all claims, wishing and complains about the products and the company work on the part of partners and customers.
About me
Other skills
Foreign languages
English: Diploma of a consultant-interpreter in technical language after graduated from the Foreign languages faculty in Russian Peoples’ Friendship University
PC user Competent User: MS Word, Excel, Access, Outlook, Inet Explorer, PowerPoint, Sales Expert, AutoCad, 1С.
Driving experience Driving license «В»; Driving experience – 2 years, a car owner.
Typing technique Typing speed – 150 signs /min.
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Interests Swimming, modern music, reading
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Personal gualities
Assertive, communicative, intelligent, business proactive, the ability to solve problems affectively, fast learning, a team player, sociable.
Higher education (master)
2005
Russian Peoples’ Friendship University (day department), Moscow
Engineering/Automation technological systems, Master
Languages
Professional development, courses
2005
Phone Negotiations with Clients (telemarketing)
Express course at «ATG» Company, Moscow, certification
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter