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Candidate

Female, 44 years, born on 9 December 1980

Moscow, willing to relocate (Canada, USA, France, Czech Republic, Japan), not prepared for business trips

Customer Care Manager/Sales Project manager

1 500 $ in hand

Specializations:
  • Sales manager, account manager

Employment: full time

Work schedule: full day

Work experience 22 years 8 months

September 2004currently
20 years 11 months
PROMA RU/Russian Trade delegates of PROMA-group (Czech republic), Moscow
Call-Center Supervisor
 Operative management of the operators’ section of Business Development Department (5 managers – they are communication operators and clients and partners interaction operators): regular planning of activity, conducting the regular reporting about work results, hiring and training of the personnel  The control of operators interaction over new both current clients and partners of the company, observance of all established standards of dialogue and operative granting of all necessary information needed (about company assortment production, presence of the goods in a warehouse, cooperation conditions and the order of interaction)  Maintenance of operative reception and processing of orders by phone, accounts exhibiting (1 С) and the control of its payment according to the authorized procedure of accounts support  The calculation of daily money resources from clients and partners, the control of reservation of the goods over a warehouse and preparation for shipment according to the payment made, informing the clients about the date of shipment readiness  Client’s claims stock-taking and reception, documentary registration and starting the procedure of their controlling, supervising of the client base of managers support and the performance of personal sales plans  Assistance to managers of direct sales and partners as an assistant (fax and e-mail distribution to potential clients, preparation and sending of daily correspondence to the clients, preparation and the contracts signing, contact with clients on the common questions of interaction)  Maintenance of effective interaction of employees of Business Development Department with other divisions of the company: the warehouse, the logistic department, the technical center, the accounts department, the legal service
August 2003September 2004
1 year 2 months
Radio MAXIMUM, Moscow
Coordinator of Advertising Department
 Operative accompaniment and management of clients’ data  Mediaplanning  Creation of business offers and presentations for current and new clients  Control and preparation of all paper-work in the company (business correspondence, contracts’ signing, etc.)
July 2002February 2003
8 months
Exclusive Department of Johnson&Johnson Company, Moscow
Merchandiser
 Promotion of Johnson & Johnson products in big trade markets in attaching territory  Control over the standards of products’ placement in supermarkets (design and layout of the product)  Placement of advertising material in shops and renewing it periodically.  Supervision of storage remains and supply of the demanded level.  Management of all claims, wishing and complains about the products and the company work on the part of partners and customers.

About me

Other skills Foreign languages  English: Diploma of a consultant-interpreter in technical language after graduated from the Foreign languages faculty in Russian Peoples’ Friendship University PC user  Competent User: MS Word, Excel, Access, Outlook, Inet Explorer, PowerPoint, Sales Expert, AutoCad, 1С. Driving experience  Driving license «В»; Driving experience – 2 years, a car owner. Typing technique  Typing speed – 150 signs /min. ________________________________________ Interests  Swimming, modern music, reading ________________________________________ Personal gualities  Assertive, communicative, intelligent, business proactive, the ability to solve problems affectively, fast learning, a team player, sociable.

Higher education (master)

2005
Russian Peoples’ Friendship University (day department), Moscow
Engineering/Automation technological systems, Master

Languages

RussianNative


EnglishC1 — Advanced


Professional development, courses

2005
Phone Negotiations with Clients (telemarketing)
Express course at «ATG» Company, Moscow, certification

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter